Shipping & Returns

Free delivery on all UK orders

UK second class 'signed for' 2-5 days
Highlands & Islands 3-5 days.
Signature required upon receipt of the shipment.

UK Special Delivery

£7.95 Royal Mail next weekday by 1pm.
Your order will be delivered Monday - Friday
Excludes Bank Holidays, Saturday and Sunday.
Signature required upon receipt of the shipment.

International Delivery

Standard Europe £7.95
Standard Rest of the World £14.00

Royal Mail or courier 'tracked and signed for' unless otherwise stated.

You are responsible for any import taxes or other fees you may have to pay.

Dispatch Times

Your personalised gift will be made to order and we will do this as speedily as possible while still taking lots of care and attention to detail.  We aim to dispatch your order within 2 working days, excluding weekends and Bank Holidays.  At busy times it may take us a little bit longer.

If you need your order for a special occasion then let us know and we will do our best to get it to you on time.

Unfortunately we cannot guarantee that every item is in stock permanently, although we do try our best. If an item is out of stock we will advise you of an anticipated delivery date or the option to cancel your order.

Christmas 2017 Deadlines

The last dates for ordering to guarantee delivery by Christmas are:

Friday 8th December - UK

Friday 1st December - International

Returns

Due to the nature of personalised and custom made goods, we are unable to offer a refund or exchange.